NEWEST ADM-261 RELIABLE EXAM PAPERS FOR REAL EXAM

Newest ADM-261 Reliable Exam Papers for Real Exam

Newest ADM-261 Reliable Exam Papers for Real Exam

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Tags: ADM-261 Reliable Exam Papers, Exam ADM-261 Forum, Free ADM-261 Updates, ADM-261 Guide Torrent, Latest ADM-261 Dumps Ppt

ExamDumpsVCE offers highly designed Salesforce ADM-261 exam questions and online ADM-261 practice test engine to help you successfully clear the Salesforce exam. Their study materials cover all the basic to advanced required ADM-261 Exam Questions material that you need to know to pass the ADM-261 Exam. These two simple, easy, and accessible learning formats will boost your confidence.

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Exam ADM-261 Forum & Free ADM-261 Updates

Many don't find real Service Cloud Administration exam questions and face loss of money and time. ExamDumpsVCE made an absolute gem of study material which carries actual Service Cloud Administration (ADM-261) Exam Questions for the students so that they don't get confused in order to prepare for Service Cloud Administration (ADM-261) exam and pass it with a good score. The ADM-261 practice test questions are made by examination after consulting with a lot of professionals and receiving positive feedback from them.

Salesforce ADM-261 (Service Cloud Administration) Exam is a professional certification exam designed for Salesforce professionals who specialize in Service Cloud administration. ADM-261 exam is intended to validate the skills and knowledge of individuals who work with Service Cloud features and functionalities. Passing the exam demonstrates that a person has a deep understanding of the tools and techniques needed to manage and administer Salesforce Service Cloud.

Salesforce Service Cloud Administration Sample Questions (Q155-Q160):

NEW QUESTION # 155
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

  • A. Enable Keyboard shortcuts
  • B. Create multiple Console layouts
  • C. Configure Macros
  • D. Define criteria-based record page components

Answer: A


NEW QUESTION # 156
Universal containers customer support management wants to provide proactive communication to customers who are likely toprovide low customers satisfaction (CSAT) scores. What customer-related metric should the customer support management analyze? Choose 2 Answers

  • A. New cases opened by the account channel
  • B. Escalated cases by account month to date
  • C. High priority cases opened by account month to date
  • D. Time spent by account year to date

Answer: B,C


NEW QUESTION # 157
Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?

  • A. Create a Knowledge Visualforce component within the Salesforce Console for Service.
  • B. Create a Knowledge Visualforce component on the case detail page.
  • C. Activate Knowledge One within the Salesforce Console for Service.
  • D. Activate Knowledge One on the case detail page.

Answer: C


NEW QUESTION # 158
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embedcustomer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers

  • A. Chatter Groups
  • B. Field Service Lightning
  • C. Service Cloud SOS
  • D. Salesforce Knowledgebase

Answer: B,C


NEW QUESTION # 159
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

  • A. Lightning External Apps Starter
  • B. High Volume Customer Portal
  • C. Customer Community Plus
  • D. Customer Community

Answer: D


NEW QUESTION # 160
......

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